FAQ
TERMS & CONDITIONS
All Your Questions, Answered
WHY BOOK WITH SPECIAL VEHICLE HIRE?
Our vehicles are as special as your occasion, so you will have a unique experience and stand out from the crowd. We are fully licenced and fully insured for all the services we provide, and our business, drivers and vehicles meet or exceed all requirements. We love our vehicles and our business, and specialise in weddings, special events,birthdays and formals, not transit or transport services, meaning that our fleet is reserved and set up for these magical occasions.
HOW LONG IN ADVANCE DO I NEED TO BOOK A VEHICLE?
As early as possible. Each vehicle is unique, especially during the popular periods (March/April, and spring to summer, as well as most Saturdays).
WHEN IS MY BOOKING SECURED?
Your booking in only secured when a non-refundable deposit payment has cleared into our bank account. No payment = No booking. We hold a booking date for only 7 days without a deposit. Payment of the deposit of $150 confirms that the hirer agrees and accepts these Terms and Conditions as outlined on our website. Your final payment needs to be received, processed & cleared at least 14 days before your booked date for your booking to proceed, otherwise the hirer risks cancellation & loss of deposit. All booking charges and payments are non refundable, even if the client cancels or changes their mind.
HOW DO I BEST CHOOSE MY PICK UP AND FINISH TIMES?
Our vehicles will arrive before the scheduled pick up time, but we strongly advise that you allow a buffer of 15 minutes in your booking time to allow for unexpected delays. Arriving ‘fashionably late’ to weddings is about 5-10 minutes late. We understand the importance of the event to you, so in the event that you are running late, we’ll endeavour to safely make up time. Please discuss with your photographers how much time you will need to allocate for photos/videos etc. We always have limited gaps between our bookings, so your driver will discuss possible options with you or your nominated contact to provide the best possible outcome. Please ensure to check your allocated time, as extensions and/or alterations may not be possible due to other commitments. Waiting time and a booking that goes over a nominated finish time may be charged at an additional fee FROM $150 per 15 minutes (subject the drivers decision and availability).
WHY DO YOU LIMIT PICK UP/DROP OFF LOCATIONS?
We are NOT a limousine or taxi service. Our vehicles are all about giving you a special vehicle experience enjoying the car and making your day unique. It also means that our vehicles can remain in top condition and available for dedicated use for weddings, formals and other events. Further, by having limited pick up and drop off locations, you won’t have to plan and pay for unexpected delays, as every extra location creates uncertainty with timing etc. The luggage carrying capacity of the boot in any stretch or other special is very limited, especially a sports car like Bumblebee.
DAMAGES AND OTHER CHARGES
You must also provide your credit card details, which we will keep on file until the completion of the hire. Providing these details gives consent to us to charge for any incidentals, such as extra hire charges, damages or other additional costs as outlined in these Terms and Conditions and Frequently asked Questions.
The Hirer is fully responsible for all their guests (and third parties) who enter, ride or interact with any of our vehicles for any damage caused by said, accidental or otherwise. The full cost of repair or replacement will be charged to the hirer. We accept NO responsibility for any lost, damaged or stolen items within the vehicle. Any damage or breakages caused during the hire will be charged to the hiring customer, including fabric damage, spillage, soiling. A $200 cleaning fee will apply to any soiling.
WHAT IF I HAVE TO CANCEL?
Payments are non-refundable upon cancellation of the booking, unless we are able to re-book the allocated vehicle. If we can re-book then a cancellation fee of 30% of the payments received will then apply.
WHAT HAPPENS IF THE VEHICLE BECOMES UNAVAILABLE?
Although we maintain all our vehicles to the highest standards, our vehicles are unique and in the event of a breakdown or the vehicle unexpectedly becoming unavailable, we will endeavour to replace it with another vehicle. In the event that is not possible, we will provide a full refund, but no compensation will be payable for any reason. The Hirer accepts that Special Vehicle Hire will not be liable for any loss that the hirer may incur due to the vehicle breaking down, road accident, delay by traffic or other unforeseen events or incidents on public roads, or any other issues beyond our control.
CESSATION OF HIRE
The hire ceases when the vehicle departs the final location. The driver may end the journey and therefore all hire payments will be forfeited, if any passenger(s) act in an unlawful manner, break any road traffic laws or abuses or threatens the driver. The hirer agrees that any photography or video taken by us during the hire may be kept and used for promotional or other lawful purposes, unless expressly notified otherwise by the hirer at the time of booking.
OTHER “GOOD TO KNOW” INFORMATION
Stretch limousines are unable to access all venues due to the length and parking limitations so the driver will endeavour to drop patrons as close as possible without placing passengers in an unsafe situation. In most instances, we will require a minimum space of 3 normal car park lengths.
Children under the age of 16 will require at least one responsible adult to travel with them for supervision at all times.
We are NOT a limousine transfer service, and therefore provide bottled water but do not provide alcohol. However, we permit our hirers to BYO alcohol (this is not a private venue and RSA rules apply) and other drinks, on the basis that any soiling is cleaned to the same standard as the vehicle at the commencement of the hire to avoid additional cleaning fees. Food and Smoking are not permitted in the vehicle.
Our vehicles and business comply with all regulations around a booked hire service, Australian Design Rules, Booking Entity, Drivers Authorisations and appropriate licensing, etc. Optimum seating comfort is allocated at 67kg per seat belted position.
WHAT ARE THE RATES AND CHARGES?
Even though most businesses don’t advertise prices (because they can peak charge), we are open and transparent with our charges by listing them on our website. We do this because we are confident in our service and are offering you a unique experience. We provide pricing to also make it easier for you to budget and plan your event. There may be instances where we can provide a discount, such as filling booking gaps or during off peak periods and seasons. The prices on our website therefore mean you should pay no more than quoted or listed in our Terms and Conditions.
Quoted rates are based on locations within Brisbane City Council or Redlands Council mainland areas. Hirer acknowledges that the vehicle hire has a 100km travel limit from first pick up location to final transfer location i.e. reception venue. Contact us prior to booking for pricing on other locations or extra travel allowances.
Bookings made within 30 days of the hire date are payable in full and non-refundable. The availability of times may be limited. There may however sometimes be “last minute specials” available to fit between existing bookings.